Context

You may, in very rare instances, notice that messages visible in your Guesty dashboard are not immediately appearing in Guestway for certain reservations. This can be concerning when you're trying to manage guest communications across both platforms and expect real-time synchronization.

Answer

This delay is typically caused by Guesty's synchronization being slow rather than an issue with Guestway. Messages may take 30 minutes or more to sync from Guesty to Guestway.

If you're experiencing this issue:

1. Wait at least 30 minutes after seeing the message in Guesty

2. Check the timestamp of the message in Guesty to confirm how recent it is

3. Refresh your Guestway inbox to see if the messages have now appeared

This delay is normal behavior due to Guesty's synchronization timing and does not indicate a problem with your Guestway integration. Messages will eventually appear in Guestway once the sync completes.