Which variable should I use to communicate reservation details like access code with guests?

When communicating with guests through Guestway, it is often useful to include a clear reference that helps both your team and the guest identify the correct booking. For this purpose, Guestway provides the Reservation Code variable.

This variable is most commonly used in WhatsApp templates and saved replies, but it can also be used across other communication channels.

What is the Reservation Code variable

The reservation code is a unique identifier linked to a specific booking in your PMS. When a message is sent, Guestway automatically replaces the variable with the correct reservation code for that specific reservation.

This ensures every message remains personal, accurate and easy to reference.

Where can I find the Reservation Code variable?

You can find the Reservation Code variable when creating or editing:

• WhatsApp templates

• Saved replies

• Automated messages

In the variable selector, simply look for:

Reservation Code

Insert it in your message where you want the code to appear.

Example of how to use the Reservation Code variable

Below is an example of how the reservation code can be included in a message:

Hello {{Guest First Name}},

Thank you for your booking.

Your reservation code is {{Reservation Code}}.

Please keep this code for future communication with our team.

Guestway will automatically replace the variable with the correct reservation code when the message is sent.

Why should I use the Reservation Code in guest communication?

Using the reservation code helps you to:

• Reduce confusion when guests reach out with questions

• Speed up internal follow ups and issue handling

• Improve clarity in WhatsApp conversations

• Keep communication structured when managing multiple reservations

This is especially helpful for WhatsApp, where guests often reply later or forward messages.

Best practices

• Add the reservation code to confirmation and pre arrival messages

• Include it in automated WhatsApp templates

• Keep the message short so the code is easy to find

• Combine it with the guest name for a more personal touch

Using the Reservation Code variable consistently ensures clear and professional guest communication across all channels in Guestway.